Redesigning beyond the event experience.
Awards & Recognition
Communication Arts 2023 Interactive Annual Competition, Winner.
About the project
A New Ticketmaster
This project was for a Design Systems for UX/UI academic class that focuses on human-centered design thinking methodology for problem-solving solutions.
Ticketmaster users are frustrated by the lack of features that help them discover events and plan for the day.
An exciting digital experience for event-goers that extends beyond ticket sales. We make Ticketmaster a platform that covers pre-event planning, the event itself, and the ongoing excitement that follows.
What we heard
Ticketmaster caters to a diverse user base but the main target audience we defined is anyone interested in attending live events, such as concerts, sports games, family-friendly events and theater performances.
Want to see more?
Check the complete UX research
A new way to engage with others: Find events, build friendships, and quickly make plans within the app.
We found that users need to get on a call and share multiple screenshots back and forth to coordinate their plans. To address this, we offer the ability to create group chats and plan for events well in advance.
Many music enthusiasts find it frustrating to purchase tickets as a group due to fast-selling tickets and the desire to sit next to their friends. This feature enables a designated buyer to purchase tickets on behalf of multiple individuals.
360° Seat Selection
This feature offers a close-to-real perspective of seats and the elevation from different floors.
Users can locate facilities within the venue both prior to and during the event saving time and energy for the show. This is particularly useful for parents of young children who need to know of venue facilities and have quick access to restrooms.
Event Add Ons
Our goal is to provide a complete experience by offering access to recommendations for nearby restaurants, shops, and parking options in the vicinity of the venue.
Dreamy & Inviting
- 01. We integrated social interactions for users to engage and expand their social circle through the app.
- 02. We simplified the process of purchasing group tickets for users for a streamlined experience.
- 03. We emphasized the surrounding event space and arrangements.
After the completion of the project, I learned that attending live events can be frustrating for people with disabilities and their caregivers. This is a problem that needs to be addressed, therefore I would like to reinforce inclusive design so everyone can enjoy a wholesome experience when using Ticketmaster.